Terms of Service

Effective date: June 30, 2026

1. Acceptance of Terms

By creating an account or using CloseClock (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users, including realtors, brokers, and their clients.

2. Description of Service

CloseClock is a software tool designed to help real estate professionals organize, track, and communicate closing timelines for real estate transactions. The Service includes milestone tracking, automated email reminders, a client-facing portal, and post-closing follow-up email automation.

3. Professional Disclaimer

IMPORTANT: CloseClock is not a licensed real estate brokerage, legal service, financial advisor, or escrow company.

  • CloseClock does not provide legal, financial, or real estate advice.
  • Users are solely responsible for verifying all deadlines, contingency periods, and contractual obligations.
  • Users are solely responsible for ensuring compliance with applicable federal, state, and local real estate laws, regulations, and professional licensing requirements.
  • Real estate laws and requirements vary significantly by state and jurisdiction. Nothing in CloseClock constitutes legal advice specific to your transaction or jurisdiction.
  • Always consult a licensed attorney, broker, or other qualified professional for legal and real estate advice.

4. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. Notify us immediately of any unauthorized use. CloseClock accounts are for individual use; you may not share your login credentials with others.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Enter false, misleading, or fraudulent information about clients, properties, or transactions.
  • Send unsolicited communications or spam through the Service.
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Resell, sublicense, or commercially exploit the Service without our prior written consent.
  • Upload or transmit content that infringes intellectual property rights or contains malware.

6. Client Communications

By adding client email addresses to deals and enabling follow-up emails, you represent that: (a) you have obtained appropriate consent from your clients to receive communications from you via CloseClock; and (b) the communications comply with the CAN-SPAM Act, TCPA, and all other applicable laws. Clients may unsubscribe from follow-up emails at any time. You remain responsible for the content and appropriateness of communications sent through the Service.

7. Data Ownership

You retain ownership of the data you enter into CloseClock, including deal information, client data, and milestone details. You grant CloseClock a limited license to store, process, and display your data solely to provide the Service to you. We do not claim ownership of your content.

8. Subscription and Payment

CloseClock offers free and paid plans. Free plan terms are subject to usage limits described at account registration. Paid plans are billed as described at the time of purchase. We reserve the right to change pricing with 30 days' advance notice to active subscribers. All payments are non-refundable except as required by applicable law or as expressly stated in a separate agreement.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, CloseClock expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free.
  • Reminders or notifications will be delivered without delay or failure.
  • The Service will meet your specific requirements.
  • Any errors in the Service will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

CLOSECLOCK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or goodwill.
  • Missed real estate deadlines, failed closings, or contract disputes.
  • Damages arising from undelivered, delayed, or incorrect reminder notifications.
  • Any unauthorized access to or use of your account or data.

IN NO EVENT SHALL CLOSECLOCK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless CloseClock and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any information you enter or transmit through the Service.

12. Intellectual Property

The CloseClock name, logo, software, design, and all underlying technology are the exclusive intellectual property of CloseClock and are protected by copyright, trademark, and other applicable laws. You may not copy, reproduce, distribute, modify, or create derivative works of the Service without our express written consent. CloseClock™ is a trademark of CloseClock.

13. Term and Termination

These Terms remain in effect while you use the Service. You may terminate your account at any time. We may suspend or terminate your account immediately, without notice, if you breach these Terms or if we determine that continued access would harm CloseClock, its users, or third parties. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive, including Sections 9, 10, 11, and 14.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or the Service shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Miami-Dade County, Florida. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

15. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes via email at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms.

16. Contact

For questions about these Terms, use the contact form on our website.

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